Frequently Asked Questions
Everything you need to know about ordering dental supplies from LumoraDent.
Shipping
Yes. We ship to all 50 US states and all Canadian provinces. Orders are processed within 1–2 business days and shipped via standard carriers. Estimated delivery is 3–7 business days depending on your location.
We offer free shipping on all orders over $99. For orders below $99, a flat shipping rate applies and is calculated at checkout based on your location.
Once your order ships, you will receive a confirmation email with a tracking number. You can use it to follow your package in real time.
Ordering & Pricing
No minimum order is required. You can purchase a single pack to try our products before committing to a larger quantity.
Yes. We offer discounted pricing for dental offices ordering in larger quantities. Contact us at contact@lumora-dent.com with your order details and we will provide a custom quote within 24 hours.
Yes. If you need regular supply deliveries, reach out to us and we can set up a recurring order schedule that works for your practice.
Returns & Guarantee
We accept returns within 30 days of delivery on unopened, unused products in original packaging. To initiate a return, contact us at contact@lumora-dent.com with your order number.
If your order arrived damaged or contained the wrong item, contact us within 7 days of delivery. We will send a replacement at no additional cost.
All LumoraDent products are quality checked before shipping. If you are not satisfied with the quality of any product, contact us and we will make it right.
Still have questions? Email us at contact@lumora-dent.com or use the contact form.